Overview
What is SolarWinds Dameware Remote Everywhere (DRE)?
SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly.Using a laptop or a mobile app users can access end-device…
SolarWinds - highly recommended
Dameware Remote Everywhere has been GREAT!!!
An affordable powerhouse solution for remote management and support
Easy to use, intuitive, and stable
Easily and Quickly Manage Users and Computers!
Look no further than Dameware Remote Everywhere (DRE)
DRE is a game changer!
Great Solution
DRE is a phenomenal addition to anyone using SolarWinds for their helpdesk!
Solarwinds DRE. Great for the new normal.
SolarWinds Dameware Remote Everywhere...Remote Access for Everyone and Everything
SolarWinds Dameware gives you the access you need - when you need it!
Lives up to its name!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- File transfer (13)10.0100%
- Instant message (12)10.0100%
- Over-the-Internet remote session (13)9.191%
- Screen sharing (13)8.282%
Pricing
What is SolarWinds Dameware Remote Everywhere (DRE)?
SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly. Using a laptop or a mobile app…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Remote Administration
Remote administration software is used to control a computer from a remote location.
- 8.2Screen sharing(13) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
- 10File transfer(13) Ratings
Securely exchange files with remote computer without having to use email or FTP.
- 10Instant message(12) Ratings
Ability for administrator to communicate via instant message with remote user.
- 9Access to sleeping/powered-off computers(9) Ratings
Remote access and troubleshooting of out-of-band computers.
- 9.1Over-the-Internet remote session(13) Ratings
Establish secure remote connection with computers outside the network firewall.
- 9.9Initiate remote control from mobile(9) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
- 9.1Remote management of servers & workstations(12) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
- 9.1Centralized management dashboard(12) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
- 8.9Session record(9) Ratings
Ability to record session for training purposes.
- 5.9Annotations(5) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
- 9.9Monitoring and Alerts(9) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
- 9.9Multi-platform remote control(10) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Product Details
- About
- Tech Details
- Downloadables
What is SolarWinds Dameware Remote Everywhere (DRE)?
SolarWinds Dameware Remote Everywhere (DRE) Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
SolarWinds Dameware Remote Everywhere (DRE) Screenshots
SolarWinds Dameware Remote Everywhere (DRE) Video
SolarWinds Dameware Remote Everywhere (DRE) Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
SolarWinds Dameware Remote Everywhere (DRE) Downloadables
Comparisons
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Reviews and Ratings
(42)Community Insights
- Business Problems Solved
Users have found great success in using Dameware Remote Everywhere for remote connections to their network, whether they are working away from the office or need to assist a remote user. The software has proven essential for transferring files to remote systems during the connection process, ensuring smooth and efficient work. Customers have expressed their satisfaction with the product, as it has enabled cost reduction and increased response times by allowing them to provide support remotely. Additionally, users have not only utilized Dameware Remote Everywhere for customer support but also as a valuable tool for assisting colleagues who are out in the field. The software's ability to provide third-party access to systems has been particularly useful when additional support is needed. IT departments have relied on Dameware Remote Everywhere to offer support to both in-house companies and satellite offices off-network, regardless of location, as long as there is a network connection available.
Dameware Remote Everywhere has been highly regarded for its secure remote access capabilities among technology teams. Its features include disabling the insecure RDP protocol, centralized administration and control, and logging and recording of remote access activities. Users have reported the software's effectiveness in incident analysis, troubleshooting alerts, incidents, and tasks, providing fast and user-friendly output. This versatility has made it an invaluable tool during travel or quarantine situations where remote support becomes crucial. Moreover, Dameware Remote Everywhere has proven instrumental in managing and assisting users, as well as administering servers and virtual machines. It has eliminated the need for extensive travel and on-site support for regional sites while ensuring seamless device management outside of the domain. Given its reliable performance during the COVID-19 pandemic when many users are working remotely, Dameware Remote Everywhere has emerged as the preferred solution for organizations looking to efficiently manage devices beyond their traditional network boundaries. With IT being the primary user group, various other departments have also embraced this software due to its accessibility and ease of use.
In summary, Dameware Remote Everywhere has become an indispensable tool for organizations across different sectors. It effectively fills the critical gap in remote work support by providing seamless remote connections, secure access, and efficient management of systems and devices. Through its versatile features and user-friendly interface, this software has enabled users to provide support and assistance both internally within their organization and externally to customers and colleagues. Whether it's connecting to remote users, transferring files, supporting customers, or managing devices outside of the domain, Dameware Remote Everywhere offers a reliable solution that optimizes productivity and reduces costs.
Attribute Ratings
Reviews
(1-3 of 3)- Unattended remote access
- Ability to quickly and easily distribute the remote software client
- Allows users a painless way to connect with tech support for a myriad of issues
- Connectivity to a helpdesk/knowledgebase would be nice feature so users can do self-help
- Offering a branded version of the client/agent would be a nice touch for businesses
- A web-only version of the technician console for remote support would be a nice feature
- Screen sharing
- 100%10.0
- File transfer
- 90%9.0
- Instant message
- 70%7.0
- Access to sleeping/powered-off computers
- 100%10.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 100%10.0
- Remote management of servers & workstations
- 100%10.0
- Centralized management dashboard
- 100%10.0
- Session record
- 80%8.0
- Annotations
- N/AN/A
- Monitoring and Alerts
- 80%8.0
- Multi-platform remote control
- 100%10.0
- Enabled the company to make more profit by allowing for remote support of users
- We have noticed productivity boosts as technicians are able to assist quickly.
- Customers find it easier to do remote support and ask for this service more often.
- The ability to send ad hoc links to a Samanage ticket allows users to be helped even if they're on their home computer and need assistance logging into our VPN was essential for us in the COVID-19 transition to an at home workforce!
- The methods of deployment are nice and easily managed through GPO.
- The interface of seeing waiting sessions and options to collaborate with other technicians is nice and user friendly.
- When the end user doesn't have admin rights (most don't on work PCs or within VDI) and they click to run the downloaded exe given to them from the helpdesk ticket, the exe isn't smart enough to realize there's already an agent installed (which DOES allow admin rights) so what ends up happening is the technician becomes hampered and unable to even see the screen when admin rights are requested forcing us to adopt an ever changing password tempadmin user that we give to the end users (but even then we can't see what they're seeing and our session goes into an infinite loop). DRE is supposed to request and even give credentials for admin access but it simply doesn't work in practice when within a VDI environment.
- I'd like the ability for all technicians to be logged in even if we don't have the licenses, we pay for concurrent sessions not users, it shouldn't require us to leave the application totally logged off, that's silly.
- Given the robustness of the integration with the Samanage helpdesk (saves session history so we know there was a technician who helped that ticket, etc) we really wish it was smart enough in the inventory integration to know what agents already exist and are operating and allow us to give a link to leverage that user's agent on the known inventory item, like if there was a dropdown in Samange for known inventory PCs associated with that user and based on the user's ticket see which have the agent installed allowing our technicians to simply click to connect to that rather than putting our user through downloading and running an exe.
- An interface showing all known inventory items akin to how TeamViewer does it with their address book would alleviate some unknowns and allow for better management of unattended remote access needs rather than us hunting for it and/or resorting to other means of access not DRE (like vCenter spying on a session which messes up users with multiple monitors, RDP which takes over user sessions with our own, or VNC which doesn't work through the internet).
It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
- Screen sharing
- 80%8.0
- File transfer
- 100%10.0
- Instant message
- 100%10.0
- Access to sleeping/powered-off computers
- 100%10.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 100%10.0
- Remote management of servers & workstations
- 100%10.0
- Centralized management dashboard
- 90%9.0
- Session record
- 100%10.0
- Annotations
- 100%10.0
- Monitoring and Alerts
- 100%10.0
- Multi-platform remote control
- 100%10.0
- Oh it's more than paid for itself! Without it we would be stuck without any decent alternative supporting our users working from home or connecting with their crazy devices!
- With the discounts we won and the advice of the sales team we ended up walking away with only needing 1 concurrent user session for our fleet of 5 IT staff supporting our 125 users in the wild (mostly in CT but one in CA and one in Germany). This saved us over $1,000/year in expected costs!
- While hard to put a number on, the idea of driving to users' houses (when we had to blitz and support remote work a few months back) was likely going to cost us TONS of money in compensating my IT staff for gas mileage! Instead that money was able to be saved and put towards end users acquiring better home setup equipment like 2nd monitors and printers to help support their job away from the office. The potential loss of business had we not been able to do this and forced to shut down would be impossible to calculate as our impact to our customers would be so devastating who knows if we'd survive that at all!
- Central administration and control of users and permissions
- Secure access to Windows-based machines using the default or custom ports
- SolarWinds Dameware Remote Everywhere is a robust software package that allows access to all systems. There is nothing I currently feel it could do better.
Our team also uses it for remote access to servers, when that server is locked in a location with no physical access. By using encryption and randomized ports, we can be sure that the connection is secure with minimal chances of interception.
- Screen sharing
- 100%10.0
- File transfer
- 100%10.0
- Instant message
- 100%10.0
- Access to sleeping/powered-off computers
- 100%10.0
- Over-the-Internet remote session
- 100%10.0
- Remote management of servers & workstations
- 100%10.0
- Centralized management dashboard
- 100%10.0
- Session record
- N/AN/A
- Annotations
- N/AN/A
- Monitoring and Alerts
- N/AN/A
- Multi-platform remote control
- 100%10.0
- Pricing model is simple and easy to understand.
- The pricing model is based on a per-user basis, enabling both large and small organizations to purchase the product.
- Microsoft Remote Desktop Connection Manager (RDCMan)
SolarWinds Dameware Remote Everywhere also allows access to other operating systems on your network, allowing a single application for multiple functions.
The Maintenance and support costs are relatively reasonable, and we maintain support and maintenance strictly for the upgrades rather than support. Over the years, SolarWinds has released numerous feature enhancements to the software package, making SolarWinds Dameware Remote Everywhere indispensable on our network.